COVID-19


We are committed to
keeping you safe
As King County is making the transition from Phase 1.5 to Phase 2, THIRA Health remains committed to full compliance with all recommended CDC, State, and Local COVID-related procedures. Here is our current status:
- We continue to use dedicated office space prior to the pandemic to support social distancing
- We continue to have our administrative and treatment spaces professionally cleaned by individuals trained to provide deep cleaning for health care facilities twice daily as well as mid-day “spot” cleans
- We continue to provide multiple opportunities for handwashing throughout the day for staff, essential visitors, and patients
- We require patients, treatment providers and administrative staff to wear masks throughout the day
- We continue to screen patients, staff, and essential visitors daily prior to their entry
- All of our Intensive Outpatient Programs continue to operate via Telemental Health – you can participate fully in our evidence-based DBT Intensive Outpatient Program without leaving your home
- We do all of our Intakes and Evaluations remotely – We can meet with you and evaluate you for admission to any of our programs via Telemental Health, again, without leaving home
- We continue to provide our Partial Hospitalization Program in person; the PHP program is available for those who are in crisis, require higher level of care, and need in-person care in a safe, structured environment
Employees are evaluated for symptoms daily
Employees and patients’ temperature are checked daily and are screened for the following symptoms on a daily basis:
- Fever (100 degrees F or greater)
- Cough- Sore throat -Shortness of breath or difficulty breathing.
- Unexplained muscle aches
- Chills
- Loss of sense of smell or taste
- Nasal congestion (different from pre-existing allergies)
- Diarrhea (> or = 3 stools in 24 period)
- Vomiting, Conjunctivitis (pink eye)
- (21 year old and under only) New development of rash
- (21 year old and under only) New development of red/swollen hands/feet
- In the past 14 days have you had contact with anyone with confirmed COVID-19?
- If yes, must be excluded from work or program for 14 days from date of contact.
INDIVIDUALS EXPERIENCING ANY OF THE ABOVE SYMPTOMS WILL BE EXCLUDED FROM WORK/PROGRAM AND REFERRED TO THEIR PCP FOR COVID-19 TESTING. KING COUNTY IS RECOMMENDING TESTING AS SOON AS POSSIBLE FOR MILD SYMPTOMS OF COVID-19 TO REDUCE ITS SPREAD THROUGH THE COMMUNITY.
Message from THIRA Health’s Chief Medical Officer, Dr. Mehri Moore

Dear Patients, Families, Colleagues, and Staff,
The COVID-19 pandemic continues to impact the way healthcare providers serve their communities, including behavioral healthcare providers like THIRA Health. While THIRA has not had a patient infected with COVID-19, we are taking every precaution to safeguard the health and well-being of our patients, staff, and those closest to them. We are closely monitoring and following recommendations from the CDC, the Washington State Department of Health, King County Health Department, and the city of Bellevue.
By adapting our practices to comply with social distancing and other public health recommendations, we have been able to serve our patients continuously during this time. These practices include:
- Expanding our office space to allow increased physical distance between patients and staff.
- Hiring additional staff to clean and disinfect our office space.
- Implementing the use of facial masks and facial shields.
- Taking temperatures and enforcing hand-washing requirements for anyone entering our facility.
- Establishing new safety protocols for food served in our programs.
- Modifying existing programming to facilitate social distancing.
- Utilizing online platforms for group therapy sessions.
Just as importantly, we are working to address the grief, fear, and loss that many are experiencing right now. I am pleased to report that increasing the physical distance between our patients and staff has not diminished our sense of cohesiveness, connection, and community. While social distancing can feel isolating, we have seen our patients respond with resilience, comforted by the prevailing truth that we are in this together.
During unavoidable periods of stress and uncertainty, behavioral healthcare serves as a catalyst for healing, hope, and recovery. We remain committed to seeing our beloved community through this challenging season. As always, we are grateful for the privilege of continuing to serve you and your loved ones, and thank you for trusting us with this important work.
For more information about health and safety measures we are taking, please call 425-650-0960.
Wishing you, your family, and your loved ones good health,
Mehri D. Moore, MD
Founder, CEO, and Chief Medical Officer of THIRA Health
Frequently asked questions about COVID-19
COVID-19 and it’s symptoms
COVID-19, popularly known as Coronavirus is a new disease and the CDC is still learning how it spreads, the severity of illness it causes, and to what extent it may spread in the United States.
The following symptoms may appear 2-14 days after exposure.
- Fever
- Cough
- Shortness of breath
COVID-19 and it’s spread
The CDC reports that Coronavirus is being spread from person-to-person (within 6 feet), through respiratory droplets produced when an infected person coughs or sneezes.
Those at highest risk for contracting Coronavirus
According to the CDC, older adults and people who have severe underlying chronic medical conditions like heart or lung disease or diabetes seem to be at a higher risk for developing more serious complications from COVID-19. Please don’t hesitate to consult with your health care provider about additional steps you may be able to take to protect yourself.
THIRA Health is committed to the health and safety of our patients, visitors and staff. Recommendations by the WA Department of Health and Public Health of Seattle & King County are being followed closely. We are also closely monitoring information being released by the Center for Disease Control and Prevention.
- THIRA Health follows strict health and safety requirements including frequent cleaning of our facility, top quality food service standards, and medical infection control procedures.
- Steps are being taken to increase social distancing for patients while in programs throughout the day with expanded office space.
- Frequent hand washing is mandatory for staff, patients, and visitors.
Access to hand hygiene and facemasks are being provided throughout the facility. - Visits from non-essential individuals to THIRA have been postponed until further notice.
- All community group outings are being suspended until further notice.
- CDC-recommended screening questions are being implemented before patient and visitor arrival at time of intake appointments, in addition to requiring any patients or visitors with symptoms of illness to remain at home.
THIRA Health is rescheduling all visitor tours at this time, we are only allowing patients and supporters whose presence is needed for treatment or pick-up/drop-off into the facility. We ask that patients and permitted supporters refrain from coming to the facility if they are currently or have recently been ill or if they have had close contact with a potentially contagious person. We are implementing CDC-recommended patient and visitor screening questions and we are not allowing visitors with any symptoms of illness into the facility. In addition, all patients and visitors are being asked to wash hands upon entry to the facility.
A note to patients and supporters planning to visit THIRA:
IF YOU RESPOND YES TO A QUESTION BELOW, PLEASE CALL TO POSTPONE YOUR VISIT OR RESCHEDULE.
- Have you had a fever within the past 24 hours?
- Do you have symptoms of a respiratory illness (e.g. sore throat, cough or shortness of breath)?
- Have you traveled to China, Japan, South Korea, Italy or Iran in the last 14 days AND become sick?
- Have you or a close contact tested positive for COVID-19 or Influenza?
If you respond NO to each of these screening questions, please wash your hands or use our hand sanitizer before entering the facility and patient-facing areas.
There are no confirmed or suspected cases of COVID-19 at THIRA Health at this time.
Anyone showing illness symptoms (e.g. cough, fever, or other respiratory symptoms) is required to call in for consult before arriving at the facility, anyone who arrives showing those symptoms will be sent home immediately.
Yes! THIRA Health is open and operating under normal business hours. Weekend family groups are operating via telehealth.
Yes! THIRA is still open and actively accepting and referring patients to program.
THIRA is not currently capable of testing for Coronavirus. For testing information please follow this link.
As recommended by the Center for Disease Control, here are some tips to keep yourself healthy and prevent illness:
- Wash your hands frequently with soap for at least 20 seconds or use hand sanitizer.
- Contain your cough and sneezes by using a tissue or your elbow instead of your hands.
- Avoid touching your face, including your eyes, nose and mouth.
- Do not share any drink or food with others.
- Clean and disinfect your environments at home, work and in your vehicle.
- Avoid contact with those who are sick.
- If you are a loved one is sick, stay home to prevent the spread of germs. The best way to prevent illness is to avoid being exposed to the virus.
Follow this link to read the CDC’s suggestions to follow if you are to become sick.
For more information and up to date alerts on Coronavirus, please visit the links below:
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