COVID-19

Keeping You Safe
Keeping you safe mobile

We are committed to

keeping you safe

As King County is making the transition from Phase 1.5 to Phase 2, THIRA Health remains committed to full compliance with all recommended CDC, State, and Local COVID-related procedures.  Here is our current status:

  • We continue to use dedicated office space prior to the pandemic to support social distancing
  • We continue to have our administrative and treatment spaces professionally cleaned by individuals trained to provide deep cleaning for health care facilities twice daily as well as mid-day “spot” cleans
  • We continue to provide multiple opportunities for handwashing throughout the day for staff, essential visitors, and patients
  • We require patients, treatment providers and administrative staff to wear masks throughout the day
  • We continue to screen patients, staff, and essential visitors daily prior to their entry
  • All of our Intensive Outpatient Programs continue to operate via Telemental Health – you can participate fully in our evidence-based DBT Intensive Outpatient Program without leaving your home
  • We do all of our Intakes and Evaluations remotely – We can meet with you and evaluate you for admission to any of our programs via Telemental Health, again, without leaving home
  • We continue to provide our Partial Hospitalization Program in person; the PHP program is available for those who are in crisis, require higher level of care, and need in-person care in a safe, structured environment

Employees are evaluated for symptoms daily

Employees and patients’ temperature are checked daily and are screened for the following symptoms on a daily basis:

  • Fever (100 degrees F or greater)
  • Cough- Sore throat -Shortness of breath or difficulty breathing.
  • Unexplained muscle aches
  • Chills
  • Loss of sense of smell or taste
  • Nasal congestion (different from pre-existing allergies)
  • Diarrhea (> or = 3 stools in 24 period)
  • Vomiting, Conjunctivitis (pink eye)
  • (21 year old and under only) New development of rash
  • (21 year old and under only) New development of red/swollen hands/feet
  • In the past 14 days have you had contact with anyone with confirmed COVID-19?
    • If yes, must be excluded from work or program for 14 days from date of contact. 

INDIVIDUALS EXPERIENCING ANY OF THE ABOVE SYMPTOMS WILL BE EXCLUDED FROM WORK/PROGRAM AND REFERRED TO THEIR PCP FOR COVID-19 TESTING.  KING COUNTY IS RECOMMENDING TESTING AS SOON AS POSSIBLE FOR MILD SYMPTOMS OF COVID-19 TO REDUCE ITS SPREAD THROUGH THE COMMUNITY.

Message from THIRA Health’s Chief Medical Officer, Dr. Mehri Moore

Dr. Mehri Moore

Dear Patients, Families, Colleagues, and Staff,

The COVID-19 pandemic continues to impact the way healthcare providers serve their communities, including behavioral healthcare providers like THIRA Health. While THIRA has not had a patient infected with COVID-19, we are taking every precaution to safeguard the health and well-being of our patients, staff, and those closest to them. We are closely monitoring and following recommendations from the CDC, the Washington State Department of Health, King County Health Department, and the city of Bellevue.

By adapting our practices to comply with social distancing and other public health recommendations, we have been able to serve our patients continuously during this time. These practices include:

  • Expanding our office space to allow increased physical distance between patients and staff.
  • Hiring additional staff to clean and disinfect our office space.
  • Implementing the use of facial masks and facial shields.
  • Taking temperatures and enforcing hand-washing requirements for anyone entering our facility.
  • Establishing new safety protocols for food served in our programs.
  • Modifying existing programming to facilitate social distancing.
  • Utilizing online platforms for group therapy sessions.

Just as importantly, we are working to address the grief, fear, and loss that many are experiencing right now. I am pleased to report that increasing the physical distance between our patients and staff has not diminished our sense of cohesiveness, connection, and community. While social distancing can feel isolating, we have seen our patients respond with resilience, comforted by the prevailing truth that we are in this together.

During unavoidable periods of stress and uncertainty, behavioral healthcare serves as a catalyst for healing, hope, and recovery. We remain committed to seeing our beloved community through this challenging season. As always, we are grateful for the privilege of continuing to serve you and your loved ones, and thank you for trusting us with this important work.

For more information about health and safety measures we are taking, please call 425-650-0960.

Wishing you, your family, and your loved ones good health,

Mehri D. Moore, MD
Founder, CEO, and Chief Medical Officer of THIRA Health

Frequently asked questions about COVID-19

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